🟥 What is Interactive training

Hey there! 👋

This cool feature is what we like to call the pinnacle of technology here at Rechatbox - it's really something!

Interactive Training revolves around a dataset type that can be fully grasped and embedded by the agent in their answers.

Interactive datasets are:

• Picture

• Video

• Link

Example

Now, let's dive a little deeper. Say you choose to create a Picture dataset. When you click to do this, a dialog modal will pop up.

This allows you to upload your picture and also write a little something about the picture as a description.

In the example above, I've uploaded a picture of the Rechatbox dashboard and gave it this description: a picture inside Rechatbox's knowledge hub highlighting the interactive training datasets: Picture, Video & Link

Here's the magical part, this description gives our agent the context and understanding of what the picture is about. Equipped with this description, our clever agent can then know when to use this picture in an answer, based on what the visitor is asking.

So when we ask the Agent a question, such as: What are Rechatbox's interactive data sets? We get the following interaction by the Agent:

The same principle stands for Videos and Links. The agent can utilize any of these datasets to deliver a thorough and more contextual answer to your visitor inquiries.

Wishing you happy interactions with your Rechatbox Agent! 🚀